Privacy Statement

At Soul Mustard Ltd, your privacy is important to us. We are committed to handling your personal information with care, respect and confidentiality. This statement explains what information is collected, why it is collected, how it is stored, and the circumstances in which it may be shared.

What Information Do We Collect and Why?

To provide safe, effective and professional hypnotherapy services, we may collect the following information:

Your Name and Age

This basic information helps us get to know you and tailor our approach to your individual needs.

Contact Details

This may include your address, email address and telephone number. We use these details to communicate with you regarding appointments, session information and any relevant follow-up. We will usually contact you using the method you initially used to reach us, unless an alternative method is necessary.

Emergency Contact and Healthcare Professional Details

Where appropriate, we may ask for the contact details of a next of kin or healthcare professional. This information would only be used if we have serious concerns about your safety or wellbeing. Wherever possible, we will discuss this with you before making any contact.

Session Notes

We keep brief, confidential notes of our sessions. These notes help us maintain continuity between appointments and support the quality of the therapeutic work we do together.

Will My Information Be Shared?

Your personal information will always be treated as confidential and will never be sold, shared for marketing purposes, or used in any way that is not directly connected to providing my services.

There are, however, a small number of circumstances where we may be legally or ethically required to share information:

• If required by a court of law.

• If there is a serious concern that you or another person may be at risk of harm.

• As part of professional supervision, which helps ensure I provide the highest standard of care. In these circumstances, identifying information is removed wherever possible, and your confidentiality remains protected.

How Is My Information Stored?

Your information is stored securely using password-protected digital systems. In some cases, limited paper records may be used during the course of our work together.

Following completion of our work, any records are transferred to secure, password-protected storage. Contact details may be stored on our business mobile phone using your first name and surname initial.

Access to your information is restricted solely to Soul Mustard Ltd.

How Long Is My Information Kept?

In accordance with professional and insurance requirements, we retain client records and session notes for a period of five years after the completion of our work together.

Once this retention period has expired, all personal information will be securely deleted or destroyed, including digital records, paper documents and contact details stored on our business devices.

Your Rights Under UK GDPR

Soul Mustard Ltd processes your personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Lawful Basis for Processing Your Information

The personal information you provide is collected and processed for the purpose of delivering hypnotherapy services safely and effectively. The lawful bases for processing your data are:

• Performance of a contract – where processing is necessary to provide the services you have requested.

• Legitimate interests – to maintain appropriate client records, manage appointments, and ensure continuity of care.

• Vital interests – where it may be necessary to protect your wellbeing or the wellbeing of another person in situations involving serious risk of harm.

• Legal obligations – where I am required to retain or disclose information by law.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Request that inaccurate or incomplete information is corrected.

• Request that your information is deleted where there is no legal or professional requirement to retain it.

• Request that the processing of your information is restricted in certain circumstances.

• Object to the processing of your information where applicable.

• Withdraw your consent at any time where consent is the basis for processing.

Please note that some records may need to be retained for legal, professional, or insurance purposes, even if a request for deletion is made.

Data Controller

For the purposes of UK GDPR, the Data Controller is:

Soul Mustard Ltd
Website: www.soulmustard.com
Email: info@soulmustard.com

If you have any questions about how your information is handled, or if you wish to exercise any of your rights, please get in touch using the contact details above.

If you are not satisfied with how your personal information has been managed, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

 

Your Rights

You have the right to request access to the personal information we hold about you and to ask for any inaccuracies to be corrected. If you have any questions about how your information is collected, stored or used, please feel free to get in touch.

By contacting Soul Mustard Ltd, booking a consultation, or engaging in hypnotherapy services, you acknowledge that you have read and understood this Privacy Statement.